Privacy Policy

Effective Date: 12/10/2025

Last Updated: 12/10/2025

This Privacy Policy describes how KeralX International (OPC) Pvt Ltd (“Company,” “we,” “our,” or “us”) collects, uses, maintains, and discloses information obtained from users (“User(s)” or “you”) of the KeralX International website (“Site”).

We are committed to protecting your privacy in compliance with applicable Indian data protection laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Company Information

Full Legal Name: KeralX International (OPC) Pvt Ltd

Registered Under: Companies Act, 2013 (18 of 2013), Ministry of Corporate Affairs, Government of India

MSME / Udyam Registration: Registered under the Ministry of Micro, Small & Medium Enterprises (Udyam)

Udyam Registration Number: [Insert Udyam number]

Registered Office: Pothanmaliyil, Kottayam, Kerala – 686501, India

IEC Code: AALCK*****

GSTIN: 32AALCK3643D1ZT

Email: [Insert official email address]

Phone: [Insert contact number]

2. Information We Collect

We may collect personal and non-personal information as part of our business operations and website services.

a) Personal Information

Includes details such as:

• Full Name

• Job Title

• Company Name

• Email Address

• Phone Number

• Business or Shipping Address

b) Non-Personal Information

• We may collect technical and usage information such as:

• Browser name and version

• Device type and IP address (anonymized)

• Operating system and service provider details

• Referring site and browsing behavior

c) Cookies

Our Site may use cookies to personalize the user experience and analyze traffic. You can disable cookies through your browser settings, but some parts of the Site may not function properly.

3. Purpose of Data Processing

We collect and process personal data for lawful business purposes, including:

• Responding to trade or product inquiries.

• Improving our services, products, and user experience.

• Sending order updates, responses, or requested information.

• Fulfilling legal and regulatory obligations under Indian law.

• Protecting against fraud or unauthorized use of our systems.

We do not use your information for profiling, marketing without consent, or automated decision-making.

4. Lawful Basis under the DPDP Act, 2023

Under the Digital Personal Data Protection Act, 2023, your data is processed only:

• With your consent (when you fill forms or communicate with us), or

• For legitimate business interests, or

• For compliance with legal obligations.

You have the right to withdraw consent at any time by contacting us at [insert email].

5. Data Security and Protection

We implement appropriate organizational and technical measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

Our practices comply with:

• Information Technology Act, 2000

• IT (Reasonable Security Practices and Procedures and SPDI) Rules, 2011

• Digital Personal Data Protection Act, 2023

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above or as required by law. When no longer needed, we securely delete or anonymize it.

7. Sharing and Disclosure

We do not sell, rent, or trade Users’ personal information.

We may share limited data only:

• With trusted service providers under confidentiality agreements.

• When required by law, court order, or government authority.

• For legitimate business purposes permitted by Indian law.

Any data shared internationally will comply with cross-border transfer provisions under the DPDP Act, 2023.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies before interacting with them.

9. Your Rights under the DPDP Act, 2023

As a “Data Principal,” you have the following rights:

• Right to Access: Request a copy of your personal data held by us.

• Right to Correction: Request corrections of inaccurate or outdated data.

• Right to Erasure: Request deletion of personal data when it is no longer required.

• Right to Withdraw Consent: You may withdraw previously given consent at any time.

• Right to Grievance Redressal: You may contact our Grievance Officer if you believe your data has been misused.

10. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address data privacy concerns.

Grievance Officer: Thomas

Email: Thomaspkurian111@gmail.com

Response Time: Within 30 days from the date of receipt of complaint.

11. Children’s Privacy

Our website is not directed to minors (under 18 years). We do not knowingly collect data from minors. If such data is inadvertently collected, it will be deleted immediately upon notice.

12. Updates to This Policy

KeralX International (OPC) Pvt Ltd reserves the right to update this Privacy Policy at any time. The updated date will be shown at the top of this page. Users are encouraged to review this Policy periodically.

13. Your Consent

By using this Site, you agree to this Privacy Policy and consent to the collection, processing, and use of your personal data as described.

If you do not agree, please discontinue using our Site.

14. Contact Information

For questions, requests, or complaints regarding this Privacy Policy, please contact:

📧 Email: [Insert official email]

📞 Phone: [Insert contact number]

🏢 Address: KeralX international (OPC) Pvt Ltd, Pothanmaliyil, Kottayam, Kerala – 686501, India